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Why Shop With Us?

Free Shipping

  • On Orders Over $99 In All Australia Wide Metro Areas (Free Shipping calculated automatically at checkout)
  • Flat rate shipping of $9.95 on total order applies to all orders under $99 in Metro’s areas (within Australia).
  • Standard courier shipping rates apply to regional areas.
  • 4 – 7 business days delivery to metro areas.
  • 7 – 10 business days delivery to regional areas.
  • Click & Collect service is unfortunately unavailable.

Need to clarify with our shipping partners...

Shipping Partner

Website

Contact

Australia Post

www.auspost.com.au

13 76 78

Fastway

www.fastway.com.au

https://www.fastway.com.au/courier-locator/

Toll Group

www.tollgroup.com

https://www.tollgroup.com/contact-us

Allied Express

www.alliedexpress.com.au

http://www.alliedexpress.com.au/contact-us

Sendle

https://www.sendle.com/

https://support.sendle.com/hc/en-au

 

Free 30 Day Returns

Change Of Mind, No Worries Mate!

In the unlikely event you change your mind after placing an order through our store, don’t sweat it! We will be more than happy to help.

It’s as easy as two steps;

  1. Contact our customer service team by email at info@everydaypets.com.au, including details such as order number, item(s) to be returned, brief description on the reason for returning and a picture of the item(s) to be returned.
  2. Our customer service team will then confirm all details and provide instructions in order to organise the return postage.

Need to clarify with our payment partners...

Afterpay

www.afterpay.com

1300 100 729

8am-7pm Mon-Fri, 9am-5pm Sat

ZipPay

www.zip.co

hello@care.zip.co

10am-4pm Mon-Fri (Chat)

Humm

www.shophumm.com.au

1800 088 151

7.30am-6.30pm Mon-Fri, 7.30am-5.30 Sat

 

The fine print

  • Notification of intention to return must be made within 30 days by way of email at info@everydaypets.com.au
  • The item(s) to be returned must not be opened, used, worn or damaged and must be returned in their original re-sealable condition with all tags and packaging 
  • The packaging is in the same condition as when received, ie. No additional stickers or writing on the packaging, apart from any additional return labels we instruct you to add
  • The return of the item(s) is the responsibility of the buyer
  • If any of the conditions above have not been met, or the item(s) is damaged upon returning back to Everyday Pets, a revised refund amount may be due.

Got any other questions… give us a call and we’ll make it as easy as A, B, C or woof, meow, neigh!

 

Best Price Guarantee

Seen it Cheaper? Give Us A Call

Here at Everyday Pets, we love a good bargain! Seen an identical item online at a lower price, we’ll match it!

It’s as easy as three steps:

  1. Take note of the competitor website as reference. A URL (website address) will suffice.
  2. Email on info@everydaypets.com.au or get the conversation started via chat on the website.
  3. Once the price match has been approved by one of our friendly staff at Everyday Pets, we’ll process the order at the matched price. 

The fine print

Our 100% Price Guarantee has some limitations:

  • >The competitor’s product must match exactly
  • >Promotions such as rebates and buy one, get one free offers are not eligible
  • >The item must be in stock on the competitor’s website
  • >The competitor must be an online store who only deal in Australian Dollars (AUD) and they may not have a retail location
  • >The competitor must have that product in stock at time of price match
  • >Everyday Pets reserve the right to cap the product quantity available for price match.
  • >The website cannot be a discounter or auction website (i.e. eBay, Catch, overstock, etc.)
  • >The competitor must be an Authorised Retailer of the product in question
  • >The Price Match Guarantee includes the item price and total shopping cart costs including shipping and fees delivery to your door.
  • >It must be using the same payment type, e.g. Afterpay.
  • >Everyday Pets reserve the right to not approve the price match where the sale price will be less than our cost price

Same Day Processing

Orders Placed Weekdays Before 2pm Will Be Processed The Same Day

We get it… you want more time with your Fur Baby. With our same day processing, your order will be taken care of by one of friendly staff the same day and passed onto our dispatch warehouses located in all major cities.

We will update you along the journey from the warehouse to your door. Email on info@everydaypets.com.au or get in touch via chat if you have any questions or if we can assist you further and we would be more than happy to help.

Aussie Owned

Locally Owned Business Since The Beginning

Operating our team from the inner north suburbs of Melbourne, we have the local knowledge and expertise in finding the right products for your fur baby to suit our harsh climate.

 

 

 

 

 

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